Refund & cancellation policy

1. How payment works

All fares are currently paid in cash to the driver at the end of the ride. ChalSawari does not collect payment from riders online, so in almost every case there is nothing for us to refund — a cancelled ride simply means no fare is paid.

2. Cancelling a ride

• Before a driver is assigned — free. Cancel from the booking page or call us.
• After a driver is assigned but before they reach you — free, if you cancel within 3 minutes of assignment.
• After the driver has reached your pickup point and waited — a cancellation charge of Rs 50 for bike and rickshaw, Rs 100 for car, and Rs 150 for loader and pickup may apply, payable to the driver for the trip they made.
• After the ride has started — the fare for the distance already travelled is payable.

3. If you do not turn up

If the driver reaches your pickup point and waits 10 minutes without you appearing or answering your phone, the booking is treated as a no-show and the cancellation charge above applies. Repeated no-shows may lead to your number being blocked.

4. If the driver cancels or does not arrive

You pay nothing. Call us and we will assign another vehicle as quickly as possible. If we cannot find a replacement we cancel the booking at no charge to you. Drivers who repeatedly cancel are removed from the platform.

5. If you were overcharged

If a driver charged you more than the fare on your booking, call or WhatsApp us with your booking reference within 7 days. If we confirm the overcharge, we recover the difference from the driver and return it to you in cash or by mobile wallet transfer, normally within 7 working days.

6. Packages and advance payments

For daily, monthly or shifting packages where an advance has been paid, an unused portion is refunded on a pro-rata basis, less any rides already completed and any agreed booking charge. Refunds are made by the same method the advance was received, within 7 to 14 working days of the request.

7. How to request a refund

Call or WhatsApp us with your booking reference, the date of the ride, the amount, and what went wrong. We reply within 48 hours and settle valid claims within 7 working days.

• Phone / WhatsApp: 03096736694
• Email: info@chalsawari.com